Terms of Service

1. Acceptance of Terms

By accessing and using the Zen Rentals website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all users, visitors, and others who access our services.

2. About Our Services

Zen Rentals provides corporate accommodation and property management services. We act as an intermediary between clients seeking accommodation and property owners. Our services include sourcing, managing, and coordinating short-term and long-term accommodation for businesses and their employees.

3. User Responsibilities

When using our services, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of any account credentials
• Notify us immediately of any unauthorized use
• Use our services only for lawful purposes
• Not interfere with or disrupt our services or servers
• Respect intellectual property rights

4. Bookings and Reservations

When you submit an enquiry or booking request:

• Your enquiry is not a confirmed booking until we provide written confirmation
• Availability and pricing are subject to change until booking is confirmed
• Specific terms, conditions, and payment schedules will be outlined in individual agreements
• You must comply with all property rules and local regulations

5. Payment Terms

Payment terms will be specified in your booking agreement. Generally, payment is required before the accommodation period begins. We accept various payment methods as outlined in your agreement. Failure to make timely payments may result in cancellation of services and additional fees. All prices are in British Pounds (GBP) unless otherwise stated.

6. Cancellation and Refunds

Cancellation policies vary depending on the property and booking type. Specific cancellation terms will be outlined in your booking agreement. Generally, cancellations must be made in writing. Refunds, if applicable, will be processed according to the terms specified in your agreement. Some bookings may be non-refundable.

7. Property Standards and Condition

We strive to provide accurate descriptions of all properties. However, we are not responsible for minor discrepancies or changes made by property owners. If you encounter any issues with a property, please notify us immediately so we can work to resolve them. You are responsible for any damage caused to the property during your stay, beyond normal wear and tear.

8. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our liability is limited to the amount paid for the specific service in question
• We are not responsible for acts or omissions of property owners or third parties
• We do not guarantee uninterrupted or error-free service

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Zen Rentals or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

10. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with UK GDPR and data protection laws. By using our services, you consent to such processing and warrant that all data provided by you is accurate.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of these external sites. Your use of third-party websites is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless Zen Rentals, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our services, violation of these terms, or infringement of any rights of another party.

13. Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these terms. Upon termination, your right to use our services will immediately cease. Provisions that by their nature should survive termination shall survive.

14. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, or strikes.

15. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the modified terms.

16. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any specific booking agreements, constitute the entire agreement between you and Zen Rentals regarding your use of our services, superseding any prior agreements.

19. Contact Information

If you have questions about these Terms of Service, please contact us: